Refund policy
At Forte Faces, we are committed to ensuring your satisfaction with every purchase you make. We understand that circumstances may arise where you need to return a product, and we want to make this process as convenient as possible for you. Below is our Product Shipping Return Policy for unopened items within 14 days of receiving your order:
Eligibility Criteria for Returns:
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Unopened Condition: The item must be in its original, unopened packaging. We cannot accept returns for items that have been opened or used, as we prioritize the quality and safety of our products for all customers.
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Within 14 Days: The return request must be initiated within 14 days of the date you received your order, as confirmed by the delivery tracking information.
- Proof of Purchase: A valid proof of purchase, such as the original receipt or order confirmation, is required for all return requests.
If you meet the eligibility criteria and wish to initiate a return, please contact our Customer Support team at info@fortefaces.com within the 14-day return period. Our representatives will guide you through the process and provide you with a pre-paid return label.
Refund Process: If the item is found to be in unopened and original condition, we will process your refund using the original payment method. Please allow 5-7 business days for the refund to reflect in your account.